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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrell Walker386

September 6, 2024

5  out of  5
rating by Darrell Walker386
"Shannon and her staff have been amazing to work with. I purchased a vehicle over the weekend and she helped me with everything. She truly is the best to work with and makes her customers feel appreciated. I cant think her enough for all her hard work and dedication. If you need insurance, state farm is the best, but the agent makes it even better!"
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Jordyn Wyatt

September 5, 2024

5  out of  5
rating by Jordyn Wyatt
"Great service and great people!"
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Lisa Stephenson

September 5, 2024

5  out of  5
rating by Lisa Stephenson
"My parents have used this State Farm team/family for years. Very professional, friendly, and willing to go above and beyond to help clients. They make you feel like family!"
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Rhonda Beach

September 5, 2024

5  out of  5
rating by Rhonda Beach
"Always very helpful."
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Debbie Dudley

September 5, 2024

5  out of  5
rating by Debbie Dudley
"I've been a custom with Shannon an her staff for about 25 years. They have always been very helpful an answer any questions I may have or get the answers for me as soon as they can. Very professional but with a home town feel. Very good family oriented group."
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Shelly Gardner

September 5, 2024

5  out of  5
rating by Shelly Gardner
"Shannon Brotherton and her team have always been extremely helpful throughout the years with our home and automobile coverage."
We responded:
"Thank you, Shelly! You're amazing!!"
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Agnes Matchem

September 5, 2024

5  out of  5
rating by Agnes Matchem
"Shannon B. office is AMAZING! Excellent customer service."
We responded:
"Thank you, Agnes!! We appreciate you so much!!!"
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Burnett Duncan

September 5, 2024

5  out of  5
rating by Burnett Duncan
"Friendly, comfortable and caring"
We responded:
"Thank you, Burnett! We appreciate your business!!!"
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Jennifer Bounds

September 5, 2024

5  out of  5
rating by Jennifer Bounds
"We are treated like family every time we stop in. If I call and leave a message, they're never too busy to call or text me back before the end of the day!"
We responded:
"Thank you, Jennifer! We appreciate both you and Andrew!!!"
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Shanda Melton

September 5, 2024

5  out of  5
rating by Shanda Melton
"Shannon and her team at State Farm in Eddyville are the best! Any time I need something they are right on getting it done!!"
We responded:
"Thank you Shanda!!! We are so blessed and thankful for you!"
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Lindsey May

September 5, 2024

5  out of  5
rating by Lindsey May
"Shannon and Hannah have been awesome in helping me with everything I ever need. They are always fast and reliable as well. I’m so happy I switched to State Farm and I’d highly recommend them to anyone!!!"
We responded:
"Thank you, Lindsey! "
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Cody Boulton

September 5, 2024

5  out of  5
rating by Cody Boulton
"Always great to work with and can’t recommended them enough!"
We responded:
"Thank you, Cody! We are thankful and appreciate you!"
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Carolyn Downing

August 21, 2024

5  out of  5
rating by Carolyn Downing
"I couldn't ask for better service. They make you feel like you are family."
We responded:
"Carolyn, thank you for your kind words! We appreciate you being our customer!"
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Phyllis Fiers

March 29, 2024

5  out of  5
rating by Phyllis Fiers
"Shannon, Hannah & the entire staff are there to help you get the best coverage/best price. They are like family to us."
We responded:
"Phyllis, we appreciate your kind words and business!"
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Jacob Blewett

March 28, 2024

5  out of  5
rating by Jacob Blewett
"Kennedy, Shannon, and Hannah always go above and beyond to meet my needs and ensure that customer satisfaction is at 100%. Can’t go wrong with these ladies, they are amazing!"
We responded:
"Thank you, Jacob! We are here to help you and we appreciate you!"
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Jaelee Nichols

March 28, 2024

5  out of  5
rating by Jaelee Nichols
"They made getting insurance so easy and their knowledge helped me get the best rates for my family. 10/10 would recommend. -Nicole"
We responded:
"Thank you, Nicole! We appreciate your business!!!"
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Jonah Melton

March 28, 2024

5  out of  5
rating by Jonah Melton
"Always the friendliest service! They truly treat you like part of their family and will do whatever it takes to make sure you and your family are protected."
We responded:
"Thank you for the great review, Jonah! We are thankful for your business!"
Profile photo of Lucas Nichols

Lucas Nichols

January 22, 2024

5  out of  5
rating by Lucas Nichols
"Shannon and her staff have been absolutely amazing to work with and make the insurance process go very smoothly! I enjoy working with them and appreciate all the help they provide me with!"
We responded:
"Lucas, thank you for your kind words! It was a pleasure working with you!"
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Missy Brown

January 17, 2024

5  out of  5
rating by Missy Brown
"Shannon and her staff are amazing to work with! Always so friendly and available! I highly recommend and I am always referring them to my real estate clients!"
We responded:
"Thank you, Missy!"
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Locanthalas

June 9, 2023

5  out of  5
rating by Locanthalas
"Her and her staff helped me quickly"
We responded:
"Thank you for your kind review!"
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Janice Hughes

February 13, 2023

5  out of  5
rating by Janice Hughes
"I am so pleased with all of the staff. Everyone was great. They knew everything I needed and I received my check in a timely manner. I have had State Farm with Shannon Brotherton for years and will continue."
We responded:
"Thank you, Janice! It has been great to work with you!"
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Chaney Blewett

October 11, 2022

5  out of  5
rating by Chaney Blewett
"I have used Shannon for the last 10 years. Exceptional customer service and care!"
We responded:
"Thank you, Chaney! We appreciate your business!"
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Anita Killebrew

January 3, 2022

5  out of  5
rating by Anita Killebrew
"An awesome office!' Always go above and beyond to answer questions and help me with my policy"
We responded:
"Thank you, Anita!"
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Brandi Newton

May 13, 2021

5  out of  5
rating by Brandi Newton
"These ladies are great!! Always friendly and helpful anytime I call!"
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No Excuses

February 28, 2019

1  out of  5
rating by No Excuses
"Unfortunately, in my personal experience - the agent never seemed to be in the office and her office staff never seemed to know what to do except take a message. There was a lack of communication on her part and a huge failure to follow up."