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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michele underhill

October 8, 2024

5  out of  5
rating by Michele underhill
"They are very friendly and easy to work with. They always update u on things in a timely manner"
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Paula McCutchen

October 7, 2024

5  out of  5
rating by Paula McCutchen
"Hands down the absolute best agent of any insurance company!!!"
We responded:
"Thank you, Paula!"
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Olivia Montgomery

September 25, 2024

5  out of  5
rating by Olivia Montgomery
"When I went to switch to them, I walked into a building of smiling people and a big “hello” they made me feel at home and welcomed. They are eager to help! So understanding and professional! Any questions I had they would answer without hesitation. I would recommend them to anyone and everyone! They treat people more than just clients but as family!"
We responded:
"Thank you so much, Olivia! We appreciate you and your business!"
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Keke Matchen

September 18, 2024

5  out of  5
rating by Keke Matchen
"Amazing! This State Farm office really goes above and beyond for their customers. They take care of you like your family. Like a great neighbor State Farm in Eddyville is there!"
We responded:
"Thank you so much for your kind words! We appreciate your business!"
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Elizabeth Bradfield

September 12, 2024

5  out of  5
rating by Elizabeth Bradfield
"The best customer service. Always willing to fix things and help as needed! Highly recommend!!!"
We responded:
"Liz, thank you for the great feedback!"
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Ed Artis

September 12, 2024

5  out of  5
rating by Ed Artis
"Shannon Brotherton State Farm agent is always there to answer questions, to provide guidance and assistance when needed, and to recommend positive changes to policy needs. Always friendly, upbeat, courteous, and professional."
We responded:
"Thank you so much Ed! We appreciate your business!"
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Maribeth Franklin

September 11, 2024

5  out of  5
rating by Maribeth Franklin
"The agent and office staff of State Farm Eddyville were so helpful in not only giving me a quote for insurance, but also taking time to explain, in detail, the exact coverage that they offer. If you are looking for an insurance quote I would highly recommend visiting their office or giving them a call!"
We responded:
"Thank you Mari Beth! We truly appreciate it!"
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Misty Gowen

September 10, 2024

5  out of  5
rating by Misty Gowen
"Friendliest and most helpful insurance agent."
We responded:
"Thank you, Misty! We sure do appreciate you!"
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Kate Hoover

September 10, 2024

5  out of  5
rating by Kate Hoover
"They went above and beyond to find me the best price"
We responded:
"Thank you so much!"
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Breanna Green

September 9, 2024

5  out of  5
rating by Breanna Green
"I have never had a bad experience with Shannon Brotherton-State Farm Insurance. From weather accidents to window replacement they always respond in a quick professional manner and answer all the questions I have. I highly recommend them!"
We responded:
"Thank you, Breanna, we appreciate you so much!!"
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Caleb Clayton

September 9, 2024

5  out of  5
rating by Caleb Clayton
"Great agency. Always quick to respond to calls and emails about auto and home insurance."
We responded:
"Thank you, Clayton! We appreciate your positive feedback as well as your business!"
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Cesar Turmero

September 7, 2024

5  out of  5
rating by Cesar Turmero
"⭐⭐⭐⭐⭐ I couldn't be happier with the exceptional service I received from Shannon and Hannah! They went above and beyond to resolve the issues I was facing. They exhausted every avenue until they found the perfect solution. Their professionalism, patience, and genuine care made all the difference. I highly recommend Shannon and her group (especially Hannah) to anyone looking for outstanding service and support. Thank you both for making this such a positive experience!"
We responded:
"Cesar, we appreciate your business and we are glad to have you as a new customer!"
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Haley Stewart

September 6, 2024

5  out of  5
rating by Haley Stewart
"At Brotherton State Farm we have always been taken care of and accommodated. Hannah has made changes to our policy that benefit us when we didn’t know we needed it! They truly go above and beyond for their customers. Whether it be on a normal daily basis, you’re in an accident, or maybe your home has had damage, they treat you like family and work for you. I wouldn’t go anywhere else with my business!"
We responded:
"Haley, thank you so much for your kind words! We are always here to take care of you!"
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Darrell Walker386

September 6, 2024

5  out of  5
rating by Darrell Walker386
"Shannon and her staff have been amazing to work with. I purchased a vehicle over the weekend and she helped me with everything. She truly is the best to work with and makes her customers feel appreciated. I cant think her enough for all her hard work and dedication. If you need insurance, state farm is the best, but the agent makes it even better!"
We responded:
"Thank you Darrell! We appreciate you and your business! Glad we can serve you!"
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Jordyn Wyatt

September 5, 2024

5  out of  5
rating by Jordyn Wyatt
"Great service and great people!"
We responded:
"Thank you, Jordyn!!!"
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Lisa Stephenson

September 5, 2024

5  out of  5
rating by Lisa Stephenson
"My parents have used this State Farm team/family for years. Very professional, friendly, and willing to go above and beyond to help clients. They make you feel like family!"
We responded:
"Thank you, Lisa! We are always here to serve you!"
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Rhonda Beach

September 5, 2024

5  out of  5
rating by Rhonda Beach
"Always very helpful."
We responded:
"Thank you, Rhonda! We are thankful for you and your business!"
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Debbie Dudley

September 5, 2024

5  out of  5
rating by Debbie Dudley
"I've been a custom with Shannon an her staff for about 25 years. They have always been very helpful an answer any questions I may have or get the answers for me as soon as they can. Very professional but with a home town feel. Very good family oriented group."
We responded:
"Debbie, we appreciate your kind words and we are so happy we can serve you!"
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Shelly Gardner

September 5, 2024

5  out of  5
rating by Shelly Gardner
"Shannon Brotherton and her team have always been extremely helpful throughout the years with our home and automobile coverage."
We responded:
"Thank you, Shelly! You're amazing!!"
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Agnes Matchem

September 5, 2024

5  out of  5
rating by Agnes Matchem
"Shannon B. office is AMAZING! Excellent customer service."
We responded:
"Thank you, Agnes!! We appreciate you so much!!!"
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Burnett Duncan

September 5, 2024

5  out of  5
rating by Burnett Duncan
"Friendly, comfortable and caring"
We responded:
"Thank you, Burnett! We appreciate your business!!!"
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Jennifer Bounds

September 5, 2024

5  out of  5
rating by Jennifer Bounds
"We are treated like family every time we stop in. If I call and leave a message, they're never too busy to call or text me back before the end of the day!"
We responded:
"Thank you, Jennifer! We appreciate both you and Andrew!!!"
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Shanda Melton

September 5, 2024

5  out of  5
rating by Shanda Melton
"Shannon and her team at State Farm in Eddyville are the best! Any time I need something they are right on getting it done!!"
We responded:
"Thank you Shanda!!! We are so blessed and thankful for you!"
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Lindsey May

September 5, 2024

5  out of  5
rating by Lindsey May
"Shannon and Hannah have been awesome in helping me with everything I ever need. They are always fast and reliable as well. I’m so happy I switched to State Farm and I’d highly recommend them to anyone!!!"
We responded:
"Thank you, Lindsey! "
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Cody Boulton

September 5, 2024

5  out of  5
rating by Cody Boulton
"Always great to work with and can’t recommended them enough!"
We responded:
"Thank you, Cody! We are thankful and appreciate you!"